|Leveraging Corporate Knowledge
Predictive Systems, founded in 1995, is a leading independent network consulting company focused on complex, business-critical networks.
In September 1999, Predictive Systemsä deployed Aviatorä to centralize their large and fast-growing library of both client and corporate documentation. Predictive Systems uses Aviator to store and share corporate information, to define the inception-to-delivery workflow of proposals and client documents, to track all activity on each document, and to provide technical reference information in a searchable archive. Aviator has enabled the company to develop and manage these documents in a central location while providing access via Web browser to all its employees in over 14 regional offices and at over 40 client sites around the globe. As a result, Predictive Systems is starting to realize dramatic improvements in their efforts to generate and leverage their corporate knowledge
Objective: As a consulting firm, Predictive Systems greatest assets are its employees and the knowledge they bring to their clients. Most of the consultants spend the vast majority of their time at client sites. To make better use of their combined knowledge, they needed a better way to centralize, manage, disseminate, and reuse the information in their documents.
Volume of Information:
Predictive Systems employs about 400 consultants and engineers, divided
into four practice areas in over 14 regional offices in the U.S. and Europe.
Information is spread out over 19 networked servers and over 400 individual
laptops and workstations.
With bios grouped by region, a practice area manager could not easily find additional employees with specific skill sets outside of their region.
Solution: Aviators feature set and integration with Lotus Notes/Domino provided the necessary tools to centralize, organize, and distribute Predictive Systems collective knowledge. Aviator:
Benefits: Predictive Systems has realized many benefits from Aviator's deployment:
Aviator and Domino Functionality: Predictive Systems created one library for the entire organization. Domino and Aviator's database scalability accommodates vast amounts of information in each library cabinet. Because documents can be categorized by several criteria (for example, bios are organized by region and practice area), each user can navigate cabinets in the way that is most intuitive and effective for them.
Conclusion: Aviator now provides Predictive Systems' consultants with the ability to acquire, modify, and manage accurate, up-to-date knowledge resources quickly and easily, in order to meet the unique and time-critical requirements of each client.
Additional Comments: Aviator Software's eagerness to make the system work right for Predictive Systems specific needs, and their expert command of document management concepts and Lotus Notes/Domino technologies, have been unparalleled. Thanks to Bart Abicht, Knowledge Systems Design Director in Predictive Systems Corporate Consulting Group, for providing narrative for this case study.
|Predictive Systems technology:
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