Documents In Context
|A Complete Customer Information Profile|
| Aviator Softwares
Documents In Context gives employees access to all customer information
contained in e-mails, correspondence and office documents from within
applications they use every day. This unique solution to a long-standing
problem is made possible by three proprietary technological advances:
| E-mail, correspondence,
office documents and other unstructured customer information make up an
increasingly large portion of customer account information. This critical
information supports day-to-day business transactions such as underwriting
policies and processing claims.
Unfortunately, this type of information cannot easily be stored and managed in traditional customer accounts databases. E-mails remain locked inside personal folders, paper correspondence overflow file cabinets, and office documents overcrowd shared drives and personal file systems.
As a result, this unstructured customer information is not easily available to the people who need it.
| Aviator Software's
solution addresses the need for insurance companies to access and share
unstructured customer information. The solution, called Documents In Context,
includes unique document management and integration technology developed over
the past five years. For insurers, the main attraction is the advanced
integration with systems currently deployed in the company: customer accounts
databases, enterprise e-mail and office productivity applications. Integration
is handled by proprietary client-side and server-side application programming
interfaces (API) that extend existing applications so employees can quickly
access all the customer information in context.
|Insurers are more responsive to opportunities and less at risk from errors and omissions when all customer information is easily accessible by employees. Using Documents In Context, insurance companies provide employees with a complete picture of their customers, with dramatic results in productivity, customer responsiveness and profitability.|
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